Our contact details
Address: 18 Queens Parade, Queens Drive, London, W5 3HU.
Telephone: +44 203 441 4820
Your main point of contact for data protection matters is Dr Agnieszka Roszyk.
What type of information we have
We currently collect and process the following information. Whilst not an exhaustive list, we’ve broken down the types of information we collect into categories below and provided examples within them:
Contact Data: including home address, email address and telephone number.
Identity Data: including first name, last name, social media identifiers, title, date of birth, marital status, gender.
Clinical & Health Data: including information about treatments you request or have.
Financial and Transactional Data: including bank account and payment card details, details of payments made.
Website & Technical Data: including internet protocol (IP) address, browser type, operating system, website pages viewed, website interactions, website navigation.
Profile Data: including username and password, purchases, orders.
Survey Data: including interests, preferences, feedback.
Marketing & Communications Data: including your marketing and communications preferences.
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Registering with us.
Signing up for marketing, such as newsletters and promotions.
Creating an account on our website.
Entering into and responding to surveys or competitions.
Conducting a financial transaction with us.
Navigating and interacting with our website.
Social media sharing.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We have a legitimate interest.
You have provided us your consent
What we do with the information we have
We use the information that you have given us in order to:
Provide and improve our services.
Process transactions, send you confirmations, respond to your requests, and other related communications.
Allow us or third parties to deliver advertisements based on your interests on our website, affiliated websites, or third-party websites.
Improve our website and advertising systems.
Send you marketing communications, service communications, and inform you of updates to our terms and policies.
We may use and collect Personal Information for other legitimate purposes associated with protecting your interests, our interests and those of third parties, including, keeping our services safe and secure, complying with the law,
How we store your information
Your information is stored securely.
We only keep your personal data for as long as we actually need it. This would be considered from the perspective of whether or not you would still be interested in receiving information from us regarding our products, services or career opportunities. Please note that we may anonymise your personal data or use it for statistical purposes. We keep anonymised and statistical data indefinitely, but we take care to ensure that such data can no longer identify or be connected to any individual.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request or complaint.
You can also complain to the ICO if you are unhappy with our resolution:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Changes to this policy
We will review and update this policy from time to time. This may be to reflect a change in the products or services we offer or to our internal procedures or it may be to reflect a change in the law.
Each time we update our policy we will update the policy version number at the end of the policy and the date on which that version of the policy came into force.
This is policy version 1.0.0 which came into effect on 08/03/2021